Service First


At Service First we create substantial value through business process consulting, re-engineering and deliver high quality, high impact implementation and services, reducing your TCO.

Products and Services

SAP Consulting

SAP Consulting

  • SAP Implementation & Upgrade / Migration
  • SAP Consulting & Integration
  • SAP Industry benchmarking
  • SAP Business Process Management
  • SAP Merger & Expansion projects
  • SAP Maintenance & Support
  • SAP Testing
SAP Products

SAP Products

  • ERP and Digital Core
  • CRM and Customer Experience
  • Network and Spend Management
  • Digital Supply Chain
  • HR and People Engagement
  • Digital Platform
  • Analytics
  • Intelligent Technologies
SAP Managed Service

SAP Managed Service

All our packages come with unlimited amount of requests!

  • Silver Package
    Support & Maintenance
  • Gold Package
    Silver package plus enhancements of implemented modules
  • Platinum Package
    Gold package plus new developments
DevOps & Agile Testing

DevOps & Agile Testing

Bring innovative ideas quickly to life at the pace your business demands

  • Build on what works
    by bridging old and new technologies as you navigate change.
  • Reduce operational friction
    by optimizing value streams from request to business value.
  • Boost business confidence
    by engineering quality and security into every application.
  • Deliver better outcomes
    by leveraging feedback and analytics to continuously improve.

Protect your IT Investment

Our mission proved SAP S/4HANA upgrade toolbox protects your IT investments by allowing you to keep all your Z-Programs.

Up to 36 % reduction in SAP maintenance cost

By making the right choice with Service Fist services you can enjoy improved functionality, upto 36 % reduction in maintenance costs, better software performance, and streamlined business processes.

20+ best practice solutions to boost your productivity with SAP

Service First has developed various ready to go solutions that will ease your usage of SAP.

Industry leading project governance framework

All our project and maintenance related activities are managed by eTracker™ our central CRM, ERM, APM and performance tracking system. eTracker™ allows an effectiv collaboration resulting in reduced development cost of up to 40 %.

Management Team

  • Reto Armuzzi


    Reto provides 20+ years of vast experience in various management positions. He delivers expert advice on the setup of a modern test management including best practices for integration of test tools into the tooling ecosystem. Since 2008 Reto has been privileged and honored to be an active board member of the ISTQB (International Software Testing Qualification Board) Chapter Switzerland as well as ISTQB International. 2019 Reto became President of the Swiss Testing Board (STB).

  • Roman Wildberger


    Roman Wildberger is responsible for the operational management of Service First and ensuring an exceptional customer experience as well as nursing the relationship to our Partners. Roman has 10+ years of experience in IT project management and holds a Master degree in Banking & Finance as well as a Bachelor in Administration & IT. Bringing in commercial value, constructive ideas for improved infrastructures, concepts and experience with / in DevOps and Offshore projects environments.

  • Gopalakrishnan Thanickachalam

    Head of Solution Delivery

    As founder of Eminentlabs™ our exclusive partner for SAP based solutions, Gopal is accountable for our solution delivery. He has 20+ years experience from 150+ projects with 50+ customers in sales and operational planning and execution of SAP projects. Gopal holds an EMBA from Stanford University and a Bachelor of Electronics and Communication from PSG College.

  • Reto Armuzzi
  • Roman Wildberger
  • Gopalakrishnan Thanickachalam

Contact us

We would be pleased to offer you a brief discussion with our specialists, a complementary product demonstration or further insights into our services.

gartenstrasse 4


Gartenstrasse 4
CH-6304 Zug
+41 41 711 69 69
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UID / MWST-Nr. CHE-311.976.869